Zoho Desk Avis et détails du produit

Easy to work with, simple and powerful, and easy to use.

There is nothing that I really dislike about the product, altho I would like to see some more customization abilities for the Knowledge/Help Center.

Zoho is helping us build a fully integrated Help center for our clients to use to find all the answers about our site and product.

The way to handle the tickets and the notifications

More video tutoriales would be great as well as training material

wea re facing issues to trace the activities as well as the time for each task

My startup needed a ticketing system to keep track of client inquiries, and we like how Zoho Desk made the process simple. Within minutes, we moved our form submissions to Zoho Desk and began getting notified of new inquiries. The automation process to assign submissions to the correct team member was simple to set up, which made resolving client needs quick and efficient. Can’t say much more than “Thumbs Up!”

There are mentions of a free version of Zoho Desk, which isn't easy to navagate to through the Zoho site. I eventually found the page using a web search. Glad there is a free version, bummed it took some effort to find.

Zoho Desk created a way for our team members to be assigned client inquiries based on specific topics, track communication, and close tickets. Previously, we assigned a single email address to web forms and had minimal oversight to verify if and how client inquiries were resolved.

los tiket muy amigables en la ora de operar la atencion de servicos a epmresas la interfas muy amigable para los tecnicos en general la gesion de reportes muy completos

aun no encuentroi desventajasn el tiempo que toma configrar toda la interfaz, alguna falta de botones mas a la amano que se pueden ir modificando y solo eso por uqe

la centralizacion de los procesos en el negocio y la documentacionm de todos los aspectos necesarios para un buien control en el negocio de sercisior sde ti y otros

La rapidez con la que nosotros podemos comunicarnos con nuestros clientes o usuarios, la sencilles para distribuir el trabajo y sobre todo lo estable de la plataforma.

Por el momento no hemos encontrado nada que nos disguste, solo dejaria el comentario que me gustaria quew tuviera un poco mas de perzonalicacion en lo estetico, por que este aparatdo se siente limitado al tema light/dark.

EL centrificar todo mi trabajo en una sola app me ayuda a ser mas efectivo y estar revisando mi trabajo asi como el de mis colegas, antes teniamso que usar hasta 4 app solo para tener controlado todo.

Ticket system was very easy to learn and orgized

we had a minor problem with attachments but it was quickly resolved by the support :)

it organized our customer service

O sistema é muito prático e fácil de utilizar, diferentemente dos concorrentes, todos conseguimos acessar e aprenteder facilmente tudo que precisávamos. Melhorou muito o rendimento da equipe.

O atendimento do setor comercial deixou muito a desejar. Desde o início até decidirmos contratar o Zoho Desk a nossa experiência não foi boa. MUITO inferior ao atendimento do comercial dos concorrentes.

O Zoho Desk está ajudando na praticidade e agilidade da nossa equipe em relação ao atendimento dos nossos clientes. O tempo de resposta melhorou e a produtividade aumentou.

Comfortable Interface, Mutilpe Option for users

As there is no dislike to tell about the desk.

Need to explore some more on this

All comunications between our support desk members and the client are all in one place with regards to a support ticket.

To be honest, not been using it long enough to make any negative comments.

Will allow client to raise a support ticket and all members of our support team will be aware. Saves having to forward emails arround the company.

this is a user friendly application. all features are useful features.

nothing to say about dislikes. all are usefulfeatures.

customer help desk.