Userlike Avis et détails du produit
Userlike est un logiciel de chat en direct qui est largement considéré comme l'une des principales options logicielles dans son espace de chat en direct et de messagerie client en Allemagne. C'est une solution de messagerie unifiée qui permet aux entreprises et aux entreprises de recevoir des messagessages de différents canaux via une boîte de réception centrale. Toutes les demandes reçues via le chat du site Web, WhatsApp, Facebook Messenger, Telegram et bien d'autres encore atterrissent directement dans Mess de Userlike.sage Center, assurant une interface utilisateur transparente et facile à utiliser.
| Compétences |
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|---|---|
| Segment |
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| Déploiement | Cloud / SaaS / Web, ordinateur de bureau Mac, ordinateur de bureau Windows, mobile Android, mobile iPad, mobile iPhone |
| Assistance | 24h/7 et XNUMXj/XNUMX (représentant en direct), chat, e-mail/assistance, FAQ/forum, base de connaissances, assistance téléphonique |
| Formation | Documentation |
| Langues | English |
Compared to other tools it is very easy and highly customizable.
Offline chats are a bit disappointing for the user. Maybe an always on fake system might be good ( based on bots )
Customer relations. Instant replies are very helpful.
damn easy to use. uı is super friendly damn easy to use. uı is super friendly damn easy to use. uı is super friendly
the price / ı will need only 1 operator but there is no such a plan the price / ı will need only 1 operator but there is no such a plan the price / ı will need only 1 operator but there is no such a plan
ı would interact with my customer without the necessity to make a phone call
Die einfache Handhabung Das Chat Panel.............................................................................................
Das in der Gratisversion die Offline-Nachrichten nicht weitergeleitet werden. Das automatische Ausloggen, nach einer gewissen Zeit
Wir probieren durch den Chat Kunden besser den Kontakt zu halten, schneller Weiterhelfen zu können etc.
Eine Einfache Möglichkeit, schnell und simpel, mit potenziellen Kunden in einen direkten Kontakt treten zu können
Die Konfiguration könnte etwas strukturierter und übersichtlicher gestaltet werden. Was mir definitiv fehlt sind klare "Tutorials" oder "Anleitungen" mit denen man auch als Leihe das Tool einrichten und nutzen kann.
Wir können unsere Kundenanfragen direkt besprechen und eventuelle Unklarheiten aus dem Weg räumen. Wir produzieren individuelle Artikel auf Kundenwunsch. Dabei ist dieses Tool sehr hilfreich
Very good the option of proactive chat, the design is very clean and minimalist without so much distractor, the client finds easy solution with a robust chat, I like it.
The tab option when you have multiple chats is very small, gives the feeling that you can close the conversation by mistake.
We increased the conversion in the days that we have used it, we are thinking of making a premium purchase.
The ease of how to set up userlike and hopefully my customers will like the instant chat
no dislikes but I wish I could connect it to my phone so whilst I am out I could still chat
the problem I solved was instant chat so my customers benefit by chatting to a person
Userlike is very easy to use. I was confused between using many other and userlike. But userlike is the one i choose as it fulfilled all my requirements including unlimited chat history, integration with the CRM. Chat agents feel more comfortable with it. You can go for it.
Nothing as such, but they should bring the Android and IOS app APK for the mobile app integration. Also their chat box is little bulky - too big and it take almost 20% of user screen specially if the website is not the full width website.
We had traffic who was not converting and we can know talk to them instantly and solve their queries.
The overall look and feel of the product. FREE plan.
I think you should have a MOBILE App for the Admin.
We just started using it and it seems very helpful. We are using it in our product so if someone has any questions, we are always available to talk to them.
Einfach zu installieren und zu konfigurieren.
Bisher gibt es nichts zu bemängeln, da wir uns noch in der Testphase befinden.
Wir wollen beim direkten Kaufimpuls dem Kunden eine schnelle, barrierefreie Kontaktmöglichkeit für letzte Fragen geben. Noch können wir nicht beurteilen, ob das tatsächlich funktioniert. Ähnlich sieht es bei bestehenden Kunden aus, die noch technische Fragen haben.
Userlike is a good chat tool that is 100% customisable.
Some french translation are bads but as I could change that it's okay :) The pop-up is too big, I hope I can change that.
It is too early to know, I hope it will increase sales !
it's easy to install and I can try it for free so I have some time to find out if it fits my expectations
light speed and user like did not immediately connect
fast contact with my clients
L'appli est très facile d'utilisation et l'interface est ergonomique.
Il n'y a pas grand chose que je n'ai pas apprécié. Je mettrais à jour en temps voulu.
J'ai besoin de capter l'utilisateur se baladant sur le site et d’interagir avec lui. Il y a aussi la possibilité d'enclencher automatiquement des messages selon le comportement de l'utilisateur qui est une fonction très intéressante.
Ease of use and integration of the program.
In a responsive design some of the chat box won't be in view.
The business problem is response time to customer questions. The benefit is the ability to communicate instantly with customers and provide a solution or resolution.
It is very easy to use besides that the widget is looking good. You can customize the widget as well.
You cannot the visitors while they are visiting your webpage. There are no options like triggering the wizard based on scenarios.
You can be in contact with costumers whenever they need. This is very important for us.
Einfache Struktur und Handhabung. Das Design ist sehr schön und Minimalistisch. Es ist Intuitiv und leicht verständlich. Der Support reagiert schnell und kompetent. Es ist einfach viele Anfragen die vorher per Telefon stattgefunden haben, auf eine anderen Chanel umzuleiten und den internen Aufwand zur Kundenbetreuung stark zu minimieren.
Eigentlich nichts wirklich. Das einzige was mich gestört hat, dass auf der Seite mit Whatsapp und Facebook Messenger Support geworben wird, dieses aber nur in der Beta für High-End Kunden zur verfügung steht. Finde ich sehr schade
Genutzt wird das System für einen Online Shop, um die Kommunikation auf ein Chatsystem umzuleiten.
Userlike is simple live chat for the website. Easy to use.
Lack of mobile apps for operators. With app I could take the live chat on go and get notifications from my phone.
We are catching leads from our website.
I like the ability to customize the widget
the time it takes to load on the webpage itself
people that are not able to contact me can now contact me
The push notification system Userlike has implemented seems to work great for us. We are so busy, it really helps to get desktop notifications for every chat.
I dislike how the chatroom pops up automatically. There may be a way to fix this, but I have not looked into it yet.
We have helped many customers in the buying process. I would say Userlike has definitely lead to conversions.
The clear overview and the possibility to send links view preview of website
The Available/Break Button, not very clear. Maybe the button should be bigger ;)
Faster solutions without any calls Clients don't have to wait
Userlike has the key advantage of having the appearance like a chat on your smartphone. Its usage is automatically familiar to everyone. In addition I like the easy handling to set up the whole thing.
I dont't like the eyecatcher function but that is a setting you can easily set off.
I'm solving the daily problems and questions of customers. The biggest benefit is to help your customers. They have no effort to search for an address or phone number.