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SurveyMonkey Avis et détails du produit
SurveyMonkey est un logiciel de gestion d'expérience basé sur le cloud qui permet aux particuliers et aux entreprises de créer, d'envoyer et d'analyser des enquêtes, des sondages et des quiz. Il propose une suite d'outils conçus pour recueillir les commentaires et les informations des clients, des employés ou de tout public cible, qui peuvent contribuer à prendre des décisions éclairées et à apporter des améliorations. Grâce à son interface conviviale, SurveyMonkey permet de créer facilement des enquêtes personnalisées avec différents types de questions, de les distribuer via plusieurs canaux et d'effectuer des analyses en temps réel pour suivre les réponses et les tendances. La plateforme prend en charge un large éventail d'applications, depuis les études de marché et la satisfaction client jusqu'à l'engagement des employés et la planification d'événements.
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| Facilité d’utilisation |
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| Déploiement | Cloud / SaaS / Web, Mobile Android, Mobile iPad, Mobile iPhone |
| Assistance | Email/assistance, base de connaissances |
| Formation | Documentation |
| Langues | Anglais |
SurveyMonkey is perfect for any simple survey you need to create. We use SurveyMonkey to gauge how our customers feel about their shopping experience. Everything is easy to use.
The only drawback of survey monkey is it feels slightly limited. There aren't too many customization options. Otherwise, SurveyMonkey fits all our surveying needs.
SurveyMonkey helps us get user experience information. Because SurveyMonkey is trusted and well-known, we seem to get the most survey responses from customers when reaching out to them with SurveyMonkey
Survey monkey is easy to use and has many capabilities for customization and analysis of answers received.
So far, I do not have any complaints from my time using Survey Monkey.
Survey Monkey has helped me identify customer needs for my small business as well as collect information for personal events.
The team has thought about all the aspects of running a professional survey and you don't need to be all that smart to figure it out.
There could be better ways to present the surveys.
Survey monkey allows us to collect information from customers which helps us develop our business.
Survey monkey is helpful and very simple to use. The tools allow you to create polls quickly and easily and get them out the the correct audience you intend to. It has become an integral part of our business
There isn't much I don't like about SurveyMonkey. The integrations are all top notch and allow me to easily post to all of our social channels in order to capture the info we intend to.
We originally chose survey monkey to gather additional information about attendees to the conferences we host. We now use it for so much more than that including integrating it into our newsletter which goest out to our customers on a monthly basis.
Quick, reliable and professional looking. Survey Monkey is a fast and easy way to distribute a survey to a large group of people and review feedback in an organized manner.
Design wise, there's not much to it and sometimes I feel like there's less engagement becuase it's just a 'generic looking survey'. But if you like fast, easy and to the point; you've come to the right survey generator!
We use surveys for AARs. After action reviews. This way we can survey a mass of our people and get their input while comparing it to see what we can improve upon and what we're doing well.
As a Marketing professional, easily attainable feedback is critical to our team's efforts. Survey Monkey allows us to collect data for our ongoing marketing research and strategic planning. We use it for internal and external use!
I truly don't have a lot of dislikes when it comes to Survey Monkey! However, there are instances where I've had a tough time getting individual feedback to populate on the reports. I can usually figure it out in the settings.
Easy-to-use, quick to assemble and time-saving functions that allow our team to conduct ongoing marketing research for both internal and external purposes. We continue to find success and use all of our feedback for strategic planning purposes.
The ease with which I can create custom surveys
Nothing at this time. Everything works fantastic.
It's improving our customer service with patients.
SurveyMonkey is easy to use and beneficial for our office. We use it to send out patient satisfaction surveys. The reports are easy to adjust to our preferences.
I do not have anything that I dislike about SurveyMonkey.
We are able to use SurveyMonkey to send patient satisfaction surveys in a cost effective way.
It is extremely user friendly. The setup process for your survey is relatively fool proof and there are numerous options for how you wish to set up. I have used this to help with both business and personal reasons.
It would be beneficial if you could embed your surveys in a wider variety of platforms. For instance I have not been able to embed it on a website for a permanent duration of time.
Survey Monkey helps me to obtain data that can be difficult to talk about. For instance, if I have to gain the opinions of board members, take votes, or make difficult decisions and want the input of those involved, this allows me to do so without putting anyone in an akward position.
SurveyMonkey is so easy to use and intuitive. Over the past few years, it has built in a lot of great features to help build surveys. It is easy to use, easy to interact with, and really quick to build.
For what I use it for, it's great. My biggest complaint would be the number of users that can be signed in at once. There is a huge gap between allowing 2 or 3 users and then bumping it up to 4. I wish there was an option to add another user for like $10 a month.
We use SurveyMonkey for a number of initiatives including Voice-of-the-Customer research, internal satisfaction surveys, gathering client success metrics like NPS, CSAT, etc., and general inquiry from our target audience.