Salesforce Sales Cloud Avis et détails du produit

It streamlines sales processes for any size of a business-- offering a user-friendly interface, analytics and reporting capabilities, efficient lead management, and seamless integration with other Salesforce products when business growth requires expansion. Anyone can learn the product for everyday use of the platform.

There are few small features and capabilities that haven't been added that customers keep bringing up in a lot of admin groups that would seem to be basic functions for reporting and/or objects.

Enhances collaboration among teams, provides real-time analytics and reporting. Minimizes communication errors and helps lead to increased sales productivity.

The ability to keep in touch with our customers at a personal level

It can be challenging to make changes when features are added or upgraded.

It's made it super easy to qualify leads and follow up with new ones that are interested in our services

I like how I can communicate with clients and co-workers, record comments, and generate reports easily.

I don't like it when emails arrive on closed cases. I believe that in this case, the system would have to create a new case automatically.

The platform could be a little more intuitive regarding the types of open cases.

Amazing U.I., once you learn how to navigate it you'll use it daily to track emails, meetings and campaigns your company runs threwout the year.

The learning curve, especially when your new to using a CRM.

The ability to create contracts and emailng it to the client from Salesforce.

1)AI integration 2)Analysis of sales, revenue, and customers can be done easily. 3)Helps managers and the company to take better decisions. 4)Easy to implement and Automate of many business processes and sales team integration. 5)Good customer service support and frequent resolution of problems. 6)Can be Frequently used for business activities.

nothing to dislike as such about the the platform

Integrating and automating business processes using AI and data analytics

Salesforce Sales Cloud stands out for its robust CRM capabilities, empowering businesses with comprehensive sales management tools and extensive customization options. Salesforce Sales Cloud offers a user-friendly interface. Salesforce Sales Cloud streamlines implementation by offering a structured approach. Customer support in Salesforce Sales Cloud is top-notch, offering users access to a wealth of resources. Salesforce Sales Cloud offers effortless integration capabilities, enabling smooth connectivity with diverse third-party applications, enhancing overall functionality and adaptability.

The potential high cost associated with Salesforce Sales Cloud, particularly for smaller businesses, remains a common drawback.

Salesforce Sales Cloud improves sales efficiency, unifies customer data, fosters collaboration, and drives informed decision-making for overall business success.

Great service and great offer and easy of use

I like everything, custmer support is realy good

They help us in taking lead through this i can mangane my lead related to sales

it's a wonderful and everyday CRM tool for our team. packed with the best features & functionalities that complete anyone's need.

Almost everything is good about Salesforce and no problem for a big organization but expensive for small business owners.

Very effective in data tracking without errors that directly us achieve our goal of delivering reports to the client

Salesforce Sales Cloud is a most use full for the business who in the market of saleimg there products. Like store, companies, retails, real estate and etc. Here you can get a 360 degree solutions of your business, where you can cover or store all of the transaction, invoice, products, price, leads, account and etc. And it's also very easy to integrate as well with other systems like sap, dot net, Microsoft navision, outlook and more.

Salesforce Sales Cloud only hold the features that use for sales business. No disliking things

Sales cloud mainly design to give the 360 dgree solution of the business which use to sale their products market, like real estate, retail and more

Easy of use, scalability, customization out the wazoo! I have worked at several different types of organizations using Salesforce, and each was about to tailor the product to their individual needs and selling process. Not only that, but with my help, Salesforce has been expanded to track non sales and marketing efforts. Everything from software bug tracking to performance reviews can be done in Salesforce. Truly, your imagination is your only limit. You want to track data, Salesforce is the only tool to consider.

Analytics functions are weak (although getting better). Some key features only available at Unlimited Edition, which comes with a pretty hefty price tag. In addition, the customer support at Salesforce does not have the best reputation in the world. I often struggle to find a rep that can even understand my issue. It would be fantastic if those of us who held and maintained our Salesforce certifications could somehow jump to Tier Two or Tier Three support immediately. It would also be great if there was a separate support process for feature activation. I often have to submit a case to get features activated, and they do not require the same multi-touch process as a true support case.

Organization of data and collaboration of marketing, sales and support efforts. We literally run our entire business with Salesforce & couldn't survive without it.

The flexibility to shape and customize Salesforce to the exact requirements of your company and its stakeholders is by far the greatest thing I love about Salesforce. Having used other CRMs before where I was locked into their proverbial box and forced into restricted and/or limited functionality, Salesforce has been a revolutionary resource.

The flexibility and customizability of Salesforce mentioned before as its greatest strength can also be its greatest weakness. It can sometimes be difficult and complex making the various custom pieces work together as a seamless whole, which can result in technical debt or the need to hire a professional developer or consultant.

A CRM is needed for managing your customer/constituent relationships, and Salesforce has allowed us to do that much more effectively and efficiently than any other CRM we have used. From increased customer communication and satisfaction to increased profitability and return on investment, the problems Salesforce has solved and the benefits we have realized are enormous. We accomplish more with less, and the things we have continued to do have been done better.

Ich benutze täglich die Report Funktion für alle denkbaren Anwendungsfälle aus allen Unternehmensbereiche. Die Möglichkeiten die man damit hat sind quasi endlos und ein einfacherReport ist schnell gemacht. Zusätzlich die Funktionen diesen zu abonnieren oder daraus Dashboards zu machen sind top.

CPQ nutzen wir nicht, e-Mails aus dem System schicken gefällt uns auch nicht so gut

Opportunity Management wäre ohne Salesforce nicht möglich Alle Informationen zu einem Kunden an einem Ort

Forecasting and opportunities, easy to implement, quick support

Reporting and dashboards could be better

Better lead convert, customer 360

One place consult place to segregate the operations and move the tasks to other team for operations.

Can work on more improvement areas of customization of the fields for necessary large file uploads

Salesforce we use to segreagate all the tasks and use for ticketing purposes

One the best feature Salesforce Sales Cloud provides is a variety of reporting and dashboard tools that helped us tracking our sales performance and make informed decisions.Also we integrated it with our shopify store also with the HubSpot Marketing Hub and power Bi the integration was smoother and it made easy for us to share data and streamline processes.

mostly i think this is a issue for non technical person While Salesforce Sales Cloud has made some updates in recent years to improve its ease of use, it can still be a challenging platform to learn and use.

after we started using the salesforce sales cloud we saw increase in sales revenue improved customer satisfaction improvisation in decision making and productivity

Endless possibilities, enlarger the journey for selling.

license cost/model, lot of implementation work.

to make a customer 360 profile.

Sales Cloud gives users and administrators the tools needed for success.

The only downside is wanting to use more connected products. User adoption also tends to lag.

Pipeline Visibility, Lead conversion, Sales Enablement.

Salesforce Service cloud is easy to setup, easy to manage and customize, and scales with any size business

Price can be hard for smaller companies but it is well worth the investment. It's the only product that will scale no matter what size your company reaches.

Best CRM in the business. Easy transparency into all deals throughout the process. Can easily mold to any business process and change.

Ease of use and integrations and also mobile aspects of the technology

Can be clunky sometimes and need to enter things manually

Customer Base InformATION

This is the only CRM I know of that facilitates business users to implement their sales process end to end without much customization. I always see Sales Cloud as the foundational Lego block to control and gain visibility to heart of any business - Sales. The level of UI customizations possible without coding is simply amazing, especially with the latest Winter '24 release for dynamic layouts.

Sales Cloud needs to offer capabilities to handle digital products such as subscriptions.

Sales Cloud is our source of truth for any customer related processes such as managing order installations, communications, CSAT. With the automations in place, SF has significantly reduced the Case Handling Time for a significant number of processes.