Respond.io Avis et détails du produit

The customer service team is amiable and helpful

ThemMobile applications need to be enhanced

linking all the channel under one platform make it very easy to handle all the requests

One of the standout features of Respond.io is its intelligent automation capabilities. With its advanced chatbot builder, you can create custom chatbots that can help automate your conversations and provide instant answers to common questions. This not only saves you time and resources but also ensures that your customers receive prompt and efficient service. The user interface of Respond.io is intuitive and user-friendly, making it easy to navigate and use. The platform is also highly customizable, allowing you to tailor it to your specific business needs and branding requirements.

While the platform is user-friendly, it has a wide range of features and customization options that can be confusing for those who are not familiar with it. This may make it challenging for businesses with limited technical expertise to fully leverage the platform's capabilities. While Respond.io offers robust automation capabilities, some users may find that the chatbots created using the platform lack the level of personalization and customization that they need. This may make it challenging for businesses to fully automate their messaging workflows and provide the level of customer service that their customers expect.

Respond.io is solving messaging and customer service problems for businesses by providing an all-in-one messaging platform that centralizes conversations, automates workflows, and provides real-time analytics. With its advanced automation capabilities and team collaboration features, Respond.io allows businesses to streamline their messaging workflows, improve their response times, and deliver a better customer experience. By offering a range of integrations with multiple messaging channels, Respond.io enables businesses to manage their conversations in one place, preventing messages from slipping through the cracks. The platform's real-time analytics and reporting features allow businesses to track and analyze their messaging performance, identify trends, and make data-driven decisions.

managing all our marketing channels from one platform is the best thing !

nothing until now,but META is a little bit hard to support so i faced a probleme with them

probleme of have a team that should manage one channel together, so resolve this probleme by leting all the team using this platform to reach our channels

The user experience is well thought out, setting up a new channel is quick and easy plus workflows allow you to visualize the direction of the conversation. And If there are any issues the support team are always super quick to help!

No obvious dislikes as of yet, just that development of new features can be a bit slow.

It's orgainsing all of our client communication by pulling our different channels into one central environment.

The software works great and keeps being improved with extra channels, good how-to videos and manuals and direct support.

The price might be a bit steep at first, and it has a bit of a learning curve. If you're alone to set it up and completely new to it, it might take some time to fully grasp its possibilities.

We use respond.io for helpdesk purposes for 3 different software that we offer our clients. They can connect to us through different channels such as Whatsapp, facebook messenger or a chat plugin on our website. There are many more options but our clients mainly use these three.

It's a great tool we have integrated with WhatsApp & other apps and we can track & support our customers with ease. Our team really like the easy-to-use dashboard & convenience at which we can connect with our end customers.

They should introduce a mobile app, as it would be very easy & handy for our support staff to manage customers on the go. Additionally, there is some opportunity to improve setting up workflows.

We are able to connect with customers on multiple channels and all conversations can be managed on single dashboard, it becomes easy for our team to manage it.

Using Respond, you can chat with your customers very easily.

I recommend adding more filters and numbers to the reports page

Building flows and using them to automate the chat process

As im doing customer service for 8 different locations. Sometimes it is hard for me to keep tabs on all of them at once. So having another colleague take over is very convenient and can leave notes for them as well on where we left off

The downsides that there are going to be some micromanaging as the big bosses can see what we do and what we write. But not all bad as they would sometimes leaves comments on what to do better

It solves the handling of a lot of clients coming in at once and can leave notes to my teammates on where to continue the convo as I have more important matters to deal with

clear and nice team assignment system, excellent integration with telegram/WhatsApp

expensive API to test, no demo API to tryout. slower loading sometime when login back

it helps me to solve whatsapp handover and team assignment better

The transactional response is one I like best. Makes it easy to respond based on transactions.

Actually quite expensive for small business like mine. Would be great to have a plan that's affordable

Helping with communication with customers and ensures that poured service is top notch. Helped my team and I during the free trial

All messages under one platform on respond

the system is a bit complex to understand

Broadcast message issue which we need to send out to our clients

It makes selling and marketing easier for me.

Works better on a PC but not good on mobile devices as I find it difficult to use.

It solves the problem of easy interaction with customers online. It enhances my customer support system