Quo Avis et détails du produit

The user-friendly interface on both desktop and mobile platforms makes using OpenPhone enjoyable. We appreciate having transcripts of voicemails and calls, facilitating easy note-taking for our conversations with vendors, teammates, and clients. As the administrator, the processes of adding, editing, and removing team members are quick and efficient. The integration options align well with our needs and seamlessly sync with our calendars. Bulk uploading contacts was a painless task, making implementation a piece of cake. We use OpenPhone daily and experience minimal downtime. In the rare instances when issues arise, the support we receive from Justine Delgadillo and the team is timely, friendly, and efficient in finding a solution.

You'll wish your phones SMS app worked as well as OpenPhone. There are unpreventable errors in any system, and sometimes they can be an inconvenience, but OpenPhone is really on top of correcting and preventing issues wherever they can.

OpenPhone was ahead of the game in making sure all our locations are compliant with US regulations to prevent our messages from being marked as spam.

We've been using the tool about 3 months now and after testing it just paid for an annual subscription (for the increased discount). Our fully virtual remote team loves using the app to eliminate clients using their personal phone numbers and have professional phone access from anywhere The shared visibility of what's happening and what tasks have been addressed has been a nice improvement. For the fee (previously we had a free number that basically served for incoming calls only) the value exchange has been more than worth it. We had one admin team member (me) serve for setup and managing the call options.

The only downside we've experienced is a couple of questions along the way about functionality, but the interfact is intuitive and there may be some user error in there too. Other systems we trialed before settling on OpenPhone seemed to have deeper options for the phone tree setup, but at this point it may just be we haven't fully figured the system out yet. Everything else has been seamless including the customer service responsiveness and the phone number porting option we selected (after deciding to make the switch permanent).

We're at the point we wanted to remove clients having our team's personal phone numbers and texting/calling through them. It limited tracking as well as made it challenging for clients to set boundaries on their time (even if they didn't answer the call / text they "knew" about it and would need to handle at some point). OpenPhone's set working hours option is GREAT.

It's very easy to use. The upside is that, easy to dial numbers.

Non so far. Downside is that, the right tone.

We can easily call our suppliers.

Reliability. Good connection and always good customer service

Nothing to dislike. So far 😊. I'm bot sure if it can be even better

Business pgone line that keeps our schedule busy

Very user friendly. It is a flexible platform that can easily be adaptable to changing needs. Can use the exclusive business number directed to my personal cell number.

After a few weeks of usage, still have not encountered any elements that I might have a challenge with or dislike. At the moment, OpenPhone meets expectations.

Having business lines with relatively low overhead price. Can have more members of the team have personalized business lines thus increasing our company's presence in the market.

The ability to text and call with the same number from multiple users knowing who called or texted in the text chat or call

I can't find something that isn't good about it

the ability to work as a team showing as one person for the customer

I've had experience in the past implementating Netrix and 8x8 solutions and I can say that the account setup was overall easier. We are a small business and I'm primarily the only person answering the phone, so having a functional mobile app was a must to allow me to perform all of the functions of my jobs and this is one of the most functional mobile apps that I've used. Support was also incredibly helpful when it came to an issue that arose trying to port my phone number from our former provider to OpenPhone. If you're looking for a solution for your team where you'll have one primary user answering the phone, this is a great and affordable option.

I haven't found much to dislike, but the website advised reaching out to someone to determine if OpenPhone is a good fit for you and while the person I spoke to was nice, it's clear that they're more experience working with people who aren't familiar with implementations and therefore didn't know exactly how to address some of my questions or concerns in trying to determine it was a good fit for me. Thankfully, the documentation provided following our call was helpful, but it would be helpful to have onboarding specialists who have experience with a wide range of technical ability (from complete novices to advanced users).

We had previously been overpaying for solutions that had too many bells and whistles for our small business. I described OpenPhone to my team as having the right number of bells and whistles for what we need and we've been able to save several hundreds of dollars per month in favor of a solution that is more prepared to grow with us.

User friendly and very convenient. Can also be installed in your phone anytime and anywhere. Been using this since last year, and so far it stilll runs seamlessly.

I cant really tell somthing off about openphone as of now. Eveyrthing works fine and the support team's response is alwasy on time

Tech problems but it doenst happen all the time, their support team alwasy has our back

- It provides the cheapest plan we can find so far and yet it satisfies all our needs and more. - The web app and phone app just run well. The UI is very user friendly and surprisingly responsive. - I see old complains about slow support but my own experience was fast, my question was answered within a few hours and another follow up within a day. - I got a very good and easy to remember phone number, it's even in the area of my own home. - Very stable service, I use it everyday so far. As stated above, it's very easy to start, be it in the web browser on PC or apps on my Android phones. Messages and call logs are synchronized between all apps and phones. You can even receive phone calls from multiple phone at the same time (though only the first phone to answer would get into the call, which makes sense).

- Sometimes the web app is buggy and some text messages don't show up but it is fixed after a manual refresh. - The SMS feature doesn't support RCS well yet so when someone reacts or sends a picture, it's a bit confusing. - Phone call is slightly delayed though it's probably should be expected.

We travel a lot outside of Canada and we need a Canadian phone number for services and keeping in touch with family without expensive roaming.

Quick response. call recording facility , reliable

no option for call forwarding, like conference ca

providing a simple, reliable, and affordable cloud-based phone system for small businesses and teams, which benefits them by improving their communication and customer satisfaction.