Interact Avis et détails du produit

The ease of use for non-technical people is a great benefit of the system and administrating it is pretty quick and easy, allowing time to be more creative in other areas. It has some wonderful features like the Room & Resource Bookings, Form Approvals, Staff Directory, Teams and Timeline and love the additional quizzes and sports challenges for staff. There is a lot of features for a reasonable cost. The Community pages are great and the Support goes above and beyond.

Some features take a long time to be enhanced/improved which can get frustrating, but I understand that sometimes priorities lie elsewhere. More design flexibility of system and digest in administrator hands would be of huge benefit to adoption too.

Internal communication is always an issue for us as we are a global company and offices can feel silo'd. Interact allows us to easily communicate what we require with added flexibility to hide what we don't wish to show per office. The system is pretty basic and intuitive meaning training and onboarding is pretty easy.

I like the social interaction features available with Interact Building widgets and pages are also easy

Reporting - it's a continuing frustration that we can't get the reports we need despite many meetings with the supplier - but we're still having to get data from various different sources, taking us half a day to create a report. This is why I've given the score a 7 otherwise it would be higher

Social interaction, sharing colleagues' voices, sharing information, having a credible version of the truth with a reliable search engine

The onboarding process was terrific - very thorough and comprehensive. Made us think through some things we otherwise may not have. The training was virtual, but quite helpful. The product is generally user-friendly and enjoyable to navigate. Support is responsive and pleasant, even when unhelpful (see "dislike" section). Changes to layout of homepages is easy - could be done by someone with no HTML experience. The people are very nice.

The calendar function is terrible: there is no support for recurring events and sometimes, events disappear. Once when daylight saving time hit, every event was off by one hour. I found out later there was "a script that could be run to correct this," but had already taken the time to manually update each event. Support is responsive and as helpful as they can be, but a bit too often, the answer is, "I'm sorry but that isn't possible." Daily email digest function is VERY limited and lacks customization options. No ability to set pages to *not* expire (other than setting the expire date to the year 2099). There is a customer portal/site where customers can submit ideas and suggest features. Some very popular suggestions have been acknowledged, but remain unimplemented 4-5 years later. Customization of stylesheet and

Employee Communication. After a lot of work customizing and hacking together, the resulting site looks much nicer than our previous intranet.