Interact Avis et détails du produit

Ease of management, ease of use, ease of regular users publishing their own content.

From an administrative perspective it is sometimes difficult to navigate to the settings you need to find.

Employee engagement and communications.

I spent weeks researching and reviewing intranet options, and Interact was easily the best option I found. Interact is simple to use but has a robust amount of features available. This made it easy for someone like me who doesn't have a background in web design to create a valuable and aesthetically appealing product for our organization. I also love that it integrates with Microsoft 365 so I don't have to worry about creating or deleting accounts - it's all done behind the scenes. I recently recommended Interact to a friend who was interested in intranets for his own organization. I told him we went with Interact over SharePoint for two main reasons. First, SharePoint would require more research and resources to create the kind of result we were looking for - and even then, it wouldn't have as many features available as Interact. Second, even after customization, SharePoint felt like a Microsoft product with our logo pasted on top, while our Interact site feels like our organization's brand from top to bottom. I also shared how impressed I was at Interact's creation process. I had multiple people, including strategists and IT support spend hours with me to make sure I felt comfortable with Interact and that our site was thoroughly planned and executed before we launched. Even after launch, I've always felt like there's been someone from the Interact team who is available and invested in our intranet's success.

Our biggest internal complaints about our intranet have more to do with things outside of Interact (e.g. Microsoft 365 and internal buy-in), so for me to think of things I dislike I have to be very nitpicky. One thing I've struggled with is finding the answer I'm looking for in the community support. My issue is either not listed or the information is dated, so I usually end up going directly to a support person to help and they're always quick to respond.

One of the main reasons our organization was interested in an intranet is because we have more than 350 employees at 20 different locations. This made it difficult for us to have consistent branding and communication with our staff. We use our Interact intranet to share news and updates, house important documents, and make it easier to contact other team members though the directory.

By now, we all know what an intranet should do. We know how to align our company vision, how to set objectives and how to measure whether our objectives have been met. We know how to build a list of requirements. We all know how to find a solution that works for a company. But Interact offers so much more. They offer an intranet where people come first. Because, if we look at the bigger picture, it's people who drive our businesses. Without people, we don't have a business. If you ask people what they want, you'll get replies such as knowledge management - "I want answers". "I want to find a person". "I want to know who the best person is to help me". Employee engagement - "I want an app where I can write a quick post". "Receive a message if the office is closed today". "Be able to reward my peers and receive recognition for a job well done". "I want to chat to my team, or to my community". "I want to have a voice, and to be heard". Enterprise search - "I want a quick and easy way to find what I'm looking for," or "fill in a form," and "I want to be able to read posts and documents in another language". Plus the biggest request is always around social - "I want to post, to blog, to like and to comment - just like on social media." Interact offer a solution that works for people. It can be personalised to the user. Offer social features, knowledge management and enhances employee engagement.

Interact no longer offer an on-prem solution, however most providers have now moved to the cloud as this offers more file storage space, no downtime for upgrades, full disaster recovery and less time/inconvenience when setting up.

Without needing to use external tools, Interact offer broadcasts - where users can be notified via email, through the app or sms if there are any issues. Imagine how beneficial a feature like this would be during a pandemic...

We have enjoyed working with Interact for the past two years. Our staff intranet has proved extremely popular and has been well utilised by staff since it was introduced. As an administrator of the site, I find it simple to use and the comprehensive customisation options to be very useful, as it allows me to populate the site with a wide range of content and keep it dynamic and well organised. The system was particularly useful during the coronavirus pandemic as it helped to encourage communication between colleagues and allowed us to create several fun and interactive activities to boost morale. From an IT perspective, the site is secure and has an excellent support community, whilst we are able to integrate with Active Directory and our other systems. We look forward to continuing to make best use of our intranet for many years.

Very little - the picture library is a little clunky to use and using forms will require some level of training and/or previous experience.

The system is an effective way of us sharing key updates and resources with staff, as well as encouraging interactions between colleagues and creating a relaxed online community.

I'm impressed with the level of customer support we receive, not just if and when things go wrong. Our customer success manager has given us some excellent advice and examples of how we can get the most out of the platform. The service desk is responsive and Interact are quick to flag any service issues. On a technical level, the intranet has good integrations with some of our business applications (OneDrive, SharePoint), which helps it feel like a natural extension of the productivity tools we already use. The site looks great, is pretty simple to use, and is easy to look after as an administrator.

Product development isn't straightforward - ideas raised via the client site won't always make it to development, and it sometimes feels as if relatively trivial functionality is introduced at the expense of improving longstanding pinch points. Some functionality feels slightly old fashioned, and improvements could be made to make the inbuilt analytics richer, especially as many organisations need to evidence staff engagement and impact of comms. Tools like the calendar are underpowered (users can't create recurring events) and don't match up with functionality available in other applications.

We have a dispersed workforce with a wide variety of role types: we need a space that reflects our shared values, mission and organisational culture, and has information that keeps us going. The Interact site we're using does this well, as it's accessible to all staff and looks fresh and modern.

Quick response times and jargon free solutions

If own customer service manager is away it can sometimes take cover manager time

Better employee comms, quick comms, great central depositary functionality and good business continuity functions

Interact is very easy to install, build and manage by non-technical staff. It has a great author experience and it is very easy for content owners to produce good quality content. There are regular upgrades and new features, supported by a comprehensive user community which gives you direct access to advice from Interact and other customers. Great social features (blogs, comments, forums) which have changed the way we communicate as an organisation. It is very easy to target content to specific groups.

Some of the basic buiding blocks need updating, mainly the online forms and workflow. Whilst it is possible to build some great workflow processes using the forms, the user experience is currently poor.

Communication, corporate and peer to peer; collaborative working, sharing information and knowledge; streamlining business processes; delivering a single source of corporate information.

It's so intuitive and easy to use, what we envisage in our heads we can do! So many great features and widgets to choose from, the flexibility is excellent. 18 months in and it has made internal comms and culture and whole new world of fantastic!

Not much at all, and the bits I don't like are the bits I am not yet using or are familiar with, which is my bad!

All staff are now on board, before we had an old rubbish system everyone hated. 85% of staff regularly use it and contribute to it, and know its the place to go for all info, which stops all staff emails and rumour and acts as a central hub for culture, fund and business touchpoints.

You don't have to be a web developer to make the most out of Interact. The user friendly interface can empower stakeholders throughout the company to centralize their resources and make them more widely available, no matter how tech savvy they are.

I wish the forms and workflows section was more extensive.

We are initiating a lot of company-wide knowledge management initiatives through Interact. Primarily, we are centralizing our resources and utilizing the content management tool that comes with Interact to ensure documents and resources are up to date. We are also strengthening our communication channels by creating archives and banners resharing information. Our next move is to create role-based experiences for tools and resources.

Interact is constantly refining and improving their platform. We find them very easy to work with and they are very responsive to feedback and offer swift support if a problem arises.

When using a platform (vs. your own designed site) you give up some custom features. For the most part, Interact is pretty good at working with us in getting some scripts written to help with some "customization" but we are still limited. That is an issue with any provider - not unique to Interact. I will say that one point of frustration early on (not so much recently) is that they often take way too long to fix a known bug. There have been times when some of the functionality was limited due to a known bug and it took months to get it fixed. I would like to see them jump on bugs quicker.

Interact has improved the use of our company intranet. We have a geographically diverse workforce and several diverse divisions. Having custom home pages for each division allows us to alter the pages based on the needs of each division. This also makes the division's employees feel as though we are communicating more directly with them versus a "corporate" banner.

Interact regularly updates their product so that we have the newest versions.

Bugs in new releases can take a while to get fixed.

White labeled intranet SaaS allows us out of the box functionality with customizable utility.

Interact offers a great intranet solution. It's engaging, detailed and very user friendly. Completely transformed our internal comms.

The blogs feature needs to be improved to reflect the flexibility you have with pages

No issues currently

Interact is an excellent platform with new features and improvements constantly being developed and implemented. Customer service is also excellent.

There are niggles as there are with any platform, but the Interact Team is keen to rectify issues and develop the site.

Interact has enabled our network to collaborate through the site, asking questions, leaving comments, sharing knowledge etc.

It's the people behind Interact that make is such a great product. As with all technology, you will experience hiccups. But the staff at Interact want to hear about those hiccups and find the best solution, quickly. They always go out of their way to help us accomplish whatever we need to/want to accomplish and they are fun to work with! I truly love working on both my company's intranet (powered by Interact) and working with other Interact teams and customers, because they're so helpful and full of great ideas!

Our only issue has always been the the software itself is so robust, that there are small functionality issues that seem to fall through the cracks. However, any time we have encountered these issues, the Interact staff have been immensely helpful in getting us back on track.

Internal communication. Our Interact intranet has made a world of difference in bringing crucial company information to the fingertips (literally) of our workforce -- especially those who rely on mobile communication.

Interact is really robust software and as a company they regularly ask for user feedback to continually improve the SaaS. Changes are integrated slowly and seamlessly, great for users and admins!

Our server is closed and access is really strict, this can make applying updates difficult, but support staff is always great and able to help me overcome any struggles we encounter.

We had an outdated intranet that was updated by a single user or two - since transitioning to Interact we were able to enlist thought leaders in specific fields to manage their areas of expertise. This has led to more accurate and updated across the Intranet, and by proxy, more users going to the Intranet as a valuable resource.

Interact is easy to use - quite intuitively - and the system makes it feasible for us to have a global intranet that delivers information to our employee base across several regions. Interact also makes several updates, so I feel like we are always getting the latest and greatest. Interact makes it so that the end user's experience is always considered, so I have confidence that the software will assist me in my role to foster engagement and inform.

Occasionally, there are errors - which is annoying. Also, there are times when certain features do not work the way in which they are supposed to, and that can be frustrating.

1. Informing and engaging the workforce. 2. Using the app, reaching operational employees. We've seen employees willing to access information, feel more connected, and request other information. Employees are more engaged in their work, feel confident in the company and our strategic approach, and proud of the accomplishments we share.

The functionality - there is a lot of different options to connect with your employees and it has been built by people who actually know what people want and need from an Intranet

It is not very intuitive. The training is a slog and you forget things quick because there are lots of options.

Comms, community, employee engagement

I enjoy that I can quickly upload content with ease, this being especially helpful for quick news updates that I need to push out on the platform. This also helps with making amendments to company policy documents hosted on our site. The improvement to the social aspect of our company has been noticed after the implementation of the Intranet. People can put names to faces far easier, and our network team can start to recognise the support staff at our head office after their posting of necessary info.

There is somewhat of a lack of support for CSS widgets, but we have been able to do just fine with Rich HTML Text. There has been some problems with the scaling of images in the more GUI-friendly areas of the site. This has for the most part not been an issue, but from an visual point of view it is something I'd like to fix

Interact have helped my business in ensuring our 64-strong branch network receive the most up-to-date news, policies/processes and other business-related information. Additionally it has allowed for greater representation of our branches in a space which their colleagues across the UK can access.

I like the ease of use of the intranet. It's pretty intuitive to use.

There's not anything that sticks out at the moment.

We now have a central repository where information can be found for employees. It's beneficial because it becomes a self-serve service, especially for new hires.

The software is simple and easy to use - you don't need to be a web expert to be able to build and manage content. There is flexibility in how to add and use the widgets so you can make the site and each content area your own. Whenever we've had issues the team are always on hand to quickly offer support.

More in depth analytics to cover the life cycle of content would be useful

We're able to reach our whole workforce - who following Covid are more dispersed than ever. Our staff are either home based, fixed location (in a scheme/foyer etc) or out on the front line so we needed to create a digital community. Interact have given us the space to do this where our staff can come together - not only to stay up to date with business news or access processes/documents, but to also connect with one another.