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Gorgias Avis et détails du produit
Gorgias est un logiciel de service client et d'assistance conçu pour rationaliser la communication entre les entreprises et leurs clients. Il s'intègre à plusieurs plateformes de commerce électronique et centralise les interactions des clients à partir de divers canaux, tels que le courrier électronique, le chat en direct et les réseaux sociaux, dans un seul tableau de bord. Gorgias améliore l'efficacité du support client en fournissant des outils d'automatisation, des modèles personnalisables et des analyses pour améliorer les temps de réponse et la qualité de service.
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| Déploiement | Cloud / SaaS / Web, Chromebook de bureau, Mac de bureau, Android mobile, iPad mobile, iPhone mobile |
| Assistance | 24h/7 et XNUMXj/XNUMX (représentant en direct), chat, e-mail/assistance, FAQ/forum, base de connaissances, assistance téléphonique |
| Formation | Documentation |
| Langues | Anglais |
Comparer Gorgias avec d’autres outils populaires dans la même catégorie.
Great way to communicate with customers and provide management with reporting.
Too many tutorials. Too much information can be overwhelming.
Providing customer service easily and effectively.
It is friendly to use, and easy to learn, I also like that there are tutorials so can be better to learn.
Sometimes it's a bit confusing, But with practice it's better
I am trying to understand how does it work the responses from customers.
The integration option that allows optimization.
Outages that ofter interrupt the daily tasks.
Being able to work with emails, chats and Social media all with the same platform.
It's eye opening that we finally found a customer support software that able to solve most of our pain points that kept our customer suppot in shape! Gorgias can be integrated with multiple channels and most importantly is the data points being shared on Gorgias end is a lot more compared with few others competitors. For our case we are on a Shopify Store, and we have integrated our Shopify with Gorgias that customer able to check the status of their order stragiht from the Gorgias widget that located on our website, we can also initaite actions like track, cancel, refund seamless on Gorgias portal itself. Next shoutout will be the categorizes of chats, wow! Is the best!
A little on the higher price point when comes to the Automation add-ons. A little not transparency goes to refferal rewards. Our refferal has fail to redeem their rewards for some excuses.
Things finally can be automated, our supports agents have more time to focus on differnt aspects of task to improve their productivity and the business itself.
Gorgias helps make complex customer service situations super straightforward. It also makes all those easy tickets that just eat up time, simple with macros and automation.
Honestly, it is great and there isn't much I would change.
Allowing multiple handle tickets and not having them stuck in an email inbox. Also, with all the tools, you can handle what could be hours of work in a very minimal amount of time. The customer data is also a super useful tool for helping navigate a customer to answer, just that much quicker.
Very beginner friendly interface, easy to use!
Sometimes it glitches out but nothing big other than that I have no complaints
Getting to answer customers in real time
Its user-friendly features. Everything you need is just a click away, everything is right up front. No need to spend hours searching, if you need to create a view for tickets, is the easiest thing!
I don't really have any negative things to say about Gorgias. I've been using it for quite a while now and never had an issue with it. Sometimes it may have some glitches like being slow but that might be my internet connection!
Its user-friendly features. Everything you need is just a click away, everything is right up front. No need to spend hours searching, if you need to create a view for tickets, is the easiest thing!
The distribution of the sections and how easy customer service can be when you use it. Also, we're able to monitor data and performance of each member of the team.
There's nothing wrong with Gorgias, it actually helps us with everything we need, and could not ask for a better tool. It was the best thing that happen to us so we really appreciate it.
It helps us to follow up with consumers and provide assistance to every channel we have access to it. Also, it allows us to collect information regarding the tag use.
Manage customer's emails, SMS, chats, WhatsApp messages, and more.
I have no complaints at all. This tool is very efficient and useful.
Filter all types of communications to keep them organized, as well as follow up on metrics and Data analysis.
Gorgias allows you to manage the experience of your customers in a way that suits your needs. It's full of helpful tools and add-ons that allow you to work efficiently and organized. Gorgias help is always there when you need it. It's effective using a default bare-bones version, or you can really dive deep into settings with rules, macros, and more to totally take control of the platform and make it exactly what you need. All in all, it's a platform that helps you do your best work.
Not every service or add-on comes with your subscription to Gorgias, but if you need to enhance your platform it's not hard to upgrade and the benefit of being able to add certain abilities seems to be worth the cost.
Gorgias helps automate simple customer requests and keeps more involved tickets organized and easy to manage. Gorgias also allows you to review performance and keep track of key data points to continue to improve your work and customer experience.