Front Avis et détails du produit

- Shared drafts - Assigning - Message Templates - Collaboration - Merging of conversations - Contact and accounts section

- Onboarding of team could be better, especially in different languages

- We get transparency on our customer communication - We get excellent analytics so that we can allocate and distribute the work evenly - Message templates help us to answer consistent and with high quality

I love the ability to assign emails and tag in colleges. Being able to comment on the emails without having to email back and forth make in-team communication easier.

Things are coming back up in the inbox after being snoozed sometimes.

My answer here is pretty much the same as for the question "What do you like best?" Front makes in-team communication so much easier.

The ability to grow as the Team size is increasing.

Less customisation abilities in Reports and Export section.

We need more customization abilities.

For most of my career, I have worked on collaborative teams who have shared an inbox/would have benefitted from sharing an inbox. The collaborative nature of Front would have saved many of my past teams from a lot of headaches, and I can't believe I hadn't heard of it sooner. I appreciate the ability to share drafts with colleagues and ask for feedback, comment internally on correspondences before they go out, and being able to keep my inbox nice and tidy with easy archive options. The best feature on Front is the ability to "Snooze" emails which allows me to further prioritize my inbox and reschedule messages to pop back up when it's more strategic to respond to them. Recently I've taken the lead on implementing some of Front's new account-level features on behalf of my team. My team supports each other's contacts when one of us is out of the office. The Accounts panel gives us a birdseye view of that client's information—including an organization description, annual recurring revenue from that subscription, and recent conversations with all users across that email domain. This helps my team to be smarter in our approach to addressing client needs because we have a fuller context of what their needs are through their communication patterns. The collaborative functionalities of Front also leadsto better work-life balance for us all—we're not checking our email on holiday because we know that our colleagues have everything they need to address our clients' communications. No more anxiously peeking at email from the beach!

I think sometimes the search function can be more powerful/intuitive, but nothing that we can't work around.

Collaborative communications, more comprehensive coverage, templates for common issues, pulling in client data in the email browser itself.

I am a consultant and use multiple email addresses to communicate with my clients. Front helps me use one software to check all of my emails and collaborate with my peers.

I tend to get a lot of duplicate emails.

Multiple email addresses was problematic for me. I can check my email in one place now and snooze emails as needed.

I love assigning an email to someone else feature directly from an inbox.

Initially, it took a bit of a learning curve for me to get used to this as I had never used it in the past.

It's quick and fast. Scheduling is so easy and seamless.

re-send function is 100% why I recommend your product to others in my industry, the shortcuts and pre-sets also set it apart from the competition

not as many mobile functions as desktop, frequent glitches, permanence of actions (had employee delete something they shouldn't and support team was unable to restore to before mistake was made)

re-send function has cut outgoing email time by 65% or more, quick label has cut email organization time by 30% smart pre-sets have saved us lots of time and potential errors with new users

The tag system! I can keep my inbox organized with automatic tagging. It changed my life.

It's hard to think of any. I wish I could make it pink to match my laptop's theme???

I need to find the context for issues all the time. Tags let me see everything related to one thing quickly.

All the tools that it has right off the bat, if you texted someone before, Front automatically directs you to the same customer. I like the UI a lot, and it works seamlessly on Chrome.

Nothing. Maybe the dark mode is not so dark, and the profile pictures are too tiny. A character counter would be nice as we must comply with QA guidelines and rely on other tools/extensions. A personal message template would help a lot too.

Mostly customer service inquiries, we don't solve complex problems. This tool allows us to respond promptly, but we get the occasional "webhook error" Not sure if this is related to the platform or internet issues.

clear view, nice layout, for me all front is the best, thanks

echo - when email is in box but message arrive like that will be new email in box

i can see all my meetings on right side at the moment when i need to write email

I love that I can share drafts with colleagues and leave comments to troubleshoot amongst our team. As a new employee to a collaborative team, I feel more confident with email responses to clients because of the opportunity to work to formulate a perfect communication to clients!

Nothing - this is a very useful feature!

I have been able to view and find other colleagues' emails to help further client engagement.

I love the internal comment feature, which is so beneficial when working as a team. It allows us to communicate directly within the conversation and not explain everything over new emails or a different platform. Everything in one place is so efficient! The snooze and archive features are the best. Having the option to archive something over deleting it is excellent. I can always search and not worry that someone has permanently deleted an important email. The snooze feature helps me focus on what I need to do while knowing that things I need to work on later will pop back up when required, plus my inbox is always clean! Send &Snooze is my favorite! As a Customer Service specialist, this feature allows me to always follow up with customers if they haven't responded. The "seen" feature is also great! Knowing that my customers have seen my response is reassuring and allows me to know that my message made it to the intended recipient.

I wish there were a way to include all subtags in a report by only adding the main tag for metrics and even searches. Right now, subtags are only for visual organization. We have to individually include all subtags if we want to report or search tagged emails that were nested under this main tag for a reason. I've reached out about it, and the good news is that they currently have a feature request for this!

Front helps me make sure that every email is addressed with the help of my team when needed.

The ability to use tags, @mentions, and the productivity it's created

I haven't found anything I don't like yet.

Forwarding emails, being held accountable

Tag feature and sharing system are the best. You never miss an email, and you can stay highly organized with crazy email traffic.

Assign rule can be inefficient sometimes as some emails don't hit the right inbox

I can categorize emails easily with the tag feature and keep tabs of items that I need to take care of urgently vs. snoozing to address later—almost a planner in itself.

UI, ease to find stuff shared inbox task maanagement tagging non instant email sending

not really something that i dislike about front

Saves time.

I like being able to add comments under email threads, than having to respond in email threads. Also the system is very user friendly.

I do not have anything I dislike about Front.

Using team inboxes helps organize emails, and assigning emails to coworkers also helps.

The integrations and constant improvements.

No built-in calendar. I'd love to schedule appts directly in front without linking to a different site.

With shared inboxes, we can find all customer conversations, no matter who they were chatting with. We can easily see past conversations from customers, and any notes left on their account. This has been a big help for all involved.

M favorite part about the FRONT APP is that it is so simple to use. I can communicate fast and easy with people all over the world

I do not have any woes with the app I definitely enjoy everything I've experienced thus far.

I use front for work so I get to resolve all sorts of issues in a 14 hour day

Interface with the option to copy ID history if the message and notes

It could be included more emo icons and reactions.

Business communication and personalization.

The interface is smooth and intuitive and never lags. I can view any conversation going on at any time. I have multiple ways to communicate with my team immediately.

I need to be able to get certain emails to my box, even when I am out of office. I may be at lunch but there may be an urgent email that only I, the manager, should be working on. It's hard to manage this with comments.

I have great control over my whole team's shared inbox. I can find emails from months ago in less than a second and use them when dealing with variances, back end charges, etc. Overall, it is just a speed issue and I can move so quickly with the software!