Drift Avis et détails du produit
Drift est une plate-forme de chat en direct, de messagerie intégrée et de gestion des e-mails basée sur le cloud qui consolide les fonctionnalités essentielles pour les équipes de vente et de marketing. La plate-forme propose des widgets de chat en direct personnalisables, des suivis par e-mail pour les chats abandonnés, des historiques de conversation, l'automatisation des campagnes par e-mail et un chatbot alimenté par l'IA. Parmi ses fonctionnalités clés, citons la messagerie intégrée à l'application de Drift qui cible ses clients avec des prises de contrôle pleine page et des curseurs.sages. Les utilisateurs peuvent également créer des campagnes d'e-mails automatisées avec une gamme de déclencheurs, pour l'intégration des clients, la prévention du désabonnement, etc.
| Compétences |
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|---|---|
| Segment |
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| Déploiement | Cloud / SaaS / Web, Mobile Android, Mobile iPad, Mobile iPhone |
| Assistance | 24h/7 et XNUMXj/XNUMX (représentant en direct), chat, e-mail/assistance, FAQ/forum, base de connaissances, assistance téléphonique |
| Formation | Documentation |
| Langues | Anglais |
Looks cool. Relatively easy to install with a plugin.
They can't even use their own tool properly. I sat on a chat with their support team for an hour trying to get an answer to a bug when we installed. When I got impatient waiting and say "Hello are you still there?" they'd have someone else come on and tell me the previous person was busy. This happened multiple times. The entire time the chat window said that the person I was talking to was online yet they wouldn't respond to my messages until I had prodded them multiple times. They switched our Customer Success Manager without telling us. I only found out because I called about an issue asking for our previous CSM and was told that person wasn't our CSM anymore. Then the person asked me if I would like our new CSM to email an introduction. Really? Then this person had the audacity to make excuses because they are in "growth" mode. Wow, why is that important to me and why are you letting that impact my business? The product itself is buggy and hard to use on the back-end. Not intuitive at all. It tries to identify people based on the email address they give but fails miserably. Out of 5 visitors we had that gave us their email, it correctly identified 2 of them and completely misidentified 2 more.
Converting web traffic into leads and conversations. None
