CloudTalk Avis et détails du produit

The call quality! Our company was using another product before where the sound was only established after the client already said their name. Not so with Cloudtalk, it rings and I hear the client instantly.

The Salesforce integration so far isn't fully established yet, but our team, Salesforce and Cloudtalk are in touch

Better call quality

i like the ease of use and ability to tag calls and write notes.

i dislike that (to the best of my knowledge) you can not search for previous calls by tags.

we are able to know exactly who our leads are and what our conversations are. we also know where we are in the sales process

It is easier to run a business when you know that any of your staff can answer the call as back up. Cloud Talk provides that feature.

Right now, I would really like the possibility of using cloudtalk on my Android phone.

CAll tracking. Makes it easier to listen to call for training and quality assurance purposes.

CloudTalk is user-friendly and helpful tool for the communication with our clients abroad. I can use it easily in my every day work. A helpful conversation-recording option

Sometimes the connection is a little unrealible

It became easier to communicate with our clients from different countries

The quality is really good. Very clear conversations and easy to use.

Sometimes there is a bit of a delay in the conversations

I can work faster. We work with pipedrive so the phonenumbers are already in the deals. One click and we contact the client instead of looking at the number and dialing and looking and dialing....

Easy and intuitive user interface with efficient customer support. They helped me setting up the system and understanding the product. Everything went smooth.

They need to improve the payment methods (actually you can pay only by Debit or credit card). And IVR managment page is not yet implemented, but I'm confident they will add soon everything in place.

We are using CloudTalk to enforce our chat support, and to provide high level support to our customer.

Very useful integations. Since we started using it, we can focus on other things and do a lot more work done in less time.

We didn't see anything that might bother us.

Productivity booster

We work with Pipedrive, and it integrates with this CRM system very good.Its really user friendly system that has many great functionalities (like recording your calls in both systems)

There was an issue with tagging, but I have been informed they are working on it.

Many of my colleaguse work remotely and CloudTalk help us to keep overview about what is happening.

CloudTalk is a simple to use system that works. We've gone between RingCentral and FreshCaller and unlike these companies, CloudTalk doesn't force you into a contract. We're looking forward to all of the new updates that CloudTalk is releasing Q3!

CloudTalk currently does haven't SMS or a phone App which makes it inconvenient for people who have a lot of inbound activity. But these features are in the works and around the corner.

CloudTalk is a much more affordable system that can get small businesses setup quickly and using the phone system. Although their staff is on a different timezone than the US, they are timely and responsible.

so mega simple to use and to work with :)

the guidance of installation package was not that clear

international calls and recording of calls

Customer service, the quality of the network

For some countries, the fee is a bit high

Possibility to call over the world, and soon I will have the opportunity to integrate it in CRM

I highly recommend CloudTalk. They offer efficient service worth of money. It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you.

I do not observe any issues. Everything goes well so far.

Currently using basic features as well as advanced call routing such as personalized greetings , automated call redirection, blacklist of blocked phone number, real-time analytics. It reduced administration and infrastructure costs by eliminating the need to use multiple third-party communication services. Additionally, it helped to improve communication capabilities in and out of the company, and provided access to effective channels for all devices and locations.

Easy to use, nice modern design. Useful web app.

No mobile app. Does not allow to filter missed calls.

Hourly parking customer service

Customer support was excellent - ( prompt and knowledgeable). Presentation of customer data is also easy to use and appreciated by sales rep.

Not much in my mind Mobile application and possible more integration for the future

Increased efficiency Improved data driven decisions

Design, it is easy to use, great features, their customer service, easy and quick problem reporting.

There are some issues sometimes but the service is overall reliable.

We cut the time to dial the number with working click to call extension. We have better overview about how many calls our agents do.

Our company is using CloudTalk with Salesforce. We can service our customers in very professional way. Our team is spread accros the globe. I’m convinced that CloudTalk is perfect phone service.

Pricing model is not per user which is little bit odd and you have to pick from available packages. This is little bit inconvenient.

Our goal was to have fully featured phone system with flexibility to change everything when needed. We also wanted to get international numbers from more than 20 countries and to be integrated with Salesforce Service Cloud. CloudTalk was perfect match for that.

CloudTalk is super easy to set up and use afterwards. Using CloudTalk with Help Scout and Intercom took our customer experience to the next level. Integrations work as expected. They provide perfect customer support with onboarding help at the beginning. Feels like they value you as a customer.

Nothing in particular. Some issues during the implementation, but they were solved quite quickly.

As every startup our goal is to provide great customer support and were trying to find phone system which would suit our needs and has integrations with tools we were already using, Help Scout and Intercom. And we also needed international numbers with toll free numbers as well, which we were able to buy very quickly.

Es facil de entender, tiene bastantes formas de mantener orgnizada la información. Buena calidad de llamadas. El soporte al cliente es genial.

A veces se escucha mal, o se pone lenta la pantalla.

Que contabilice las llamadas aunque el número no esté registrado en el crm.

I've enjoyed their flexibility and rather open functionality. It integrates well with our current techstack. Super easy to launch.

Quite some functions are not relevant for cold calling. Seems like a lot of focus was put on the inbound part.

CloudTalk offers us reasonable pricing for the functionality we're looking for.

The simple and easy to use UI, clear voice quality, and features for outbound calls.

Nothing major but sometimes the app glitches. The only solution is to restart the app. Also, the app randomly logs me out for no reason. But overall it works fine.

Tool to make outbound calls.