Avis BigTime et détails du produit

I used to have to record my time at my old job on paper (archaic, I know haha), so I really like the online options!

I don't like that it doesn't always sign me into my account right away, even though I have it set to do so. I also think the website itself isn't as intuitive as it could be - the "submit" button is often easy to miss and it would be nice to get reminders on my computer to enter the info.

I am filling out my time sheet, and it helps our team record our hours to bill to our clients.

The task tracking capabilities are amazing!

The integration with Quickbooks causes a some inconsistencies if your accountant isn't In House.

Time Management, Task Management, DEADLINES :-)

its a good project tracker, support it is excellent

The payables screens do not allow the proper information to be entered on credit card charges

I think sometimes bigtime creates more problems than it solves. Reporting is very difficult to maneuver

Comprehensive features, reporting flexibility, API

Poor user experince - in some places, what is shown on the screen does not match the database during some processes, like invoice generation

Time and expense tracking

BigTime is user friendly so far. If you do have problems, the Live Chat feature is a definite bonus. I spoke with Leah J. using the chat feature, and she was able to solve my issue and walk me through directions easily and quickly. She is great!

There could be more links to click for ease of movement around the site.

BigTime is supposed to improve our billing, we are very early on so unsure if that has happend yet.

The time journal entry is straightforward and easy!

There's some interesting interface design aspects that need to be worked out and fixed on the desktop and iOS versions.

We're benefiting from having expense tracking and time management all in one system. Previously our Expense Management was done manually, seperate from our time tracking software.

Custom reports and tech support (see title)

Way too much data entry -- nothing automated in allocations. Staff planning still requires a lot of spreadsheets.

Forecasting profitability and project teams (allocations).

The ability to have many different projects, connected to timesheets, expenses and invoices. The integration with QuickBooks is a good feature, but we do have some issues with uploading expense reports. Support staff are good, Leah G. and Tyler were both helpful today.

We don't like how you are charged per person, even if they are inactive but log in once to update an expense, for example. We do shift work and seasonal work so this is difficult. We have encountered some bugs as we continue to grow and use the software. It has cost us some time in having awkward formatting of invoices, in having to redo them and send them back to clients when they are not easy to add up the expenses and taxes. There was also some rounding issues, and some issues with being able to download reports in certain formats. Overall you can tell this is a newer software, but they are working with us to solve the problems. However, at one point we did have a meeting lined up to discuss our concerns, and they were a no-show.

It helps to have time, expenses and invoicing all integrated, and connected to QuickBooks. In theory, when we get some of the issues sorted out, this will be streamlining our processes and saving us time.

I like that there are a lot of ways to customize the data that is entered into it. I also like that there are a lot of features which help streamline businesses' daily needs.

Some things are not user-friendly; like when I made a change today, it hid things instead of giving an error. So I had to take the time to reach out for help.

Project management because now everyone is able to know the status of a project and who is working on it.

Easy to categorize time per client. Integrates well with Quickbooks. Customer support has always been helpful. Brittany quickly addressed an issue we were having via chat.

Timesheets could definitely be improved. No option to simply click clock-in and clock-out (timer is NOT a good feature for this purpose). It does not automatically calculate hours based on time entered or convert minutes to decimal format. Time entries are not sorted by time in the daily log either, so you must dig through each one to find missing time slots.

Keeps track of all active and inactive clients, time spent per client or per project. Facilitates easy billing and invoices transfer to Quickbooks.

It does all the things we need in one place

The user interface is not very intuitive. It's missing a lot of simple key features that could really raise it up a level.

Putting time and project tracking in the same place as client invoicing

BigTime makes it easy to keep track of projects and allows client to go in and enter their time and expenses for each project on their own.

I don't like how the info is transferred over into QBO. A project transfers to QBO as a subcustomer for example.

We are able to consolidate our reporting so it takes us less time to manually key in transactions every month.

The scope of hat Bigtime can do relates directly to our firm. the time tracking and phone entry work well

there is some overkill and the report writer is problematic

using it for time tracking and expense tracking. Have been able to breakdown projects and measure time on each aspect of the work

The customer service is very helpful and quick to respond.

To get the information that you need, you usually do have to build a custom report. But as mentioned, BT will help with that.

Utilization information for employees is very helpful for my clients.

I like that it works with our accounting software

I do not like that BigTime prefers that you enter all of your accounting entries in BigTime and then they are pushed out to your accounting application instead of choosing one or the other. I prefer to enter into our accounting software and push information out to our billing software.

It captures all of our business's time, materials, and expenses and allows us to easily bill them from 1 place.

I liked the project management and the flexibility.

I wanted to group certain phases of recurring projects for clients that we do this for regularly but the task is more tedious to set it up. There should be a simpler way of adding clients to a group with the same or similar recurring type of projects.

Time management and efficiency in operations are the problems I wish to solve.

BigTime integrates well with other software like QuickBooks, which makes accounting much easier. Creating reports in the software is intuitive and reports are very customizable. The resource allocation feature helps to determine whether any employees have a backlog of work, or if they have not been assigned enough work. Time sheets are easy to navigate and edit as an administrative user. Customer support can be quite helpful. When tasks are created and assigned, the staff member gets a notification telling them that they have a task to complete, and work hours can be tracked.

Feature requests are not always considered and when they are, they take a while to implement. Invoicing can be difficult when invoices need to be formatted in different ways to suit the needs of different clients. The resource allocation feature only helps to analyze the performance of individual employees, to analyze the performance of a team as a whole, it is tedious to have to navigate to the utilization dashboard and input the required information. Tasks cannot be assigned to entire teams, only to individuals. It would be helpful if tasks could be assigned to job roles, so that everyone who had a certain job role would be notified that there was a task available, and anyone with the job role could work towards completing the task.

BigTime serves as a project management and bookkeeping software. Progress made is easier to track and quantify, and any outstanding invoices can be tracked at a glance.

Solid and easy to use interface, covers the basics

Missing a few key features re: budget trackin and would like more visuals

Ease of access to data

I like the integration with Quickbooks and posting of invoices and timesheets

its not very user friendly, no access to training videos

benefits is integration with quickbooks. We have both employees and consultants and its not user friendly for consultants.

I am reviewing a trial version of Big Time for our small organization of 15 people. I've been on the hunt for the right software solution for about 6 months, so I'm pretty familiar with the different features and options that are out there. Although our firm hasn't implemented Big Time, I got a pretty good sense of it from a tour with a rep and playing with the trial. It has a lot of features and customizability - I have a feeling that if there’s data we want to enter or settings we want to tweak, it can probably deliver. For example, you can have flat rate projects and projects where you bill by the hour. You can customize your employees rates for different projects. You can create custom fields for both projects and clients, so that you are tracking the data that is important for your particular line of work. The Quickbooks integration looks strong, with the ability to push/pull data, and again, to customize how you do this so you're not overwriting important things in Quickbooks. It also sounds like they are very attentive to the onboarding process, which I like, and the fee associated with it isn't unreasonable.

The interface may be a little overwhelming for some, and (like any software with a lot of features) the learning curve may be steep. Some feature that I'd like to be more prominent were a little hidden - for example, some charts that breakdown how employee hours are allocated on a specific project. Also, there is a shortage of visualizations overall to help make sense of your data. There is the initial dashboard you see when you sign in, but it doesn't appear to be customizable and has just four charts to give a picture of your business health. You can create custom reports, which is very nice, but you have to export them to Excel if you want to see your output in a visual way. Also, there doesn't appear to be a feature for uploading or linking documents related to projects. I asked a rep, and apparently they used to have this feature, but removed it. They are working on adding it again, but don't have a date at which it will be available. Finally, I thought the communication system for making comments on projects wasn't as nice as I've seen on some other platforms.

None yet - but the big problem we hope to solve is getting a handle how much work we have to allocate in the next months or next year, and whether or not our staff will be overburdened or underutilized. We need tools that allow us to forecast income and workflows. We also need to know where we stand on project budgets so that we can adjust our level of efforts or staffing. Less important, but still interesting, is being able to look at the past and see where we perform well/less well in terms of completing projects on time and on budget, as well as our win-rates for different types of projects.