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Asana is fine as a basic project management platform with somewhat functable google calendar integration.

exorbitant, confusing monthly prices, terrible customer service Asana's pricing system is not clear from the onset, and I landed with a $152 monthly fee as a small business. Asana also recently ended their customer service email, so to get service you have to use their AI chat bot. After being charged my first $152 fee, I assumed I had mistakenly signed up for an annual fee - because it was so much more than the program advertised as a monthly fee. By the second monthly the fee landed, I reached out to customer service to request my account be cancelled and the amount refunded. Despite reaching out immediately, Asana notified me they would not refund the amount charged. Then the "gave me a 2 month free trial" instead of cancelling my account. Today I find another $152 fee on my account, and again am refused a refund.

Asana is a waste of money and intnetionally easy to upcharge, and complicated to cancel

I love the simplicity of Asana. It's incredibly lightweight and accessible without requiring a lot of training or maintenance. Asana places my team's work as the centerpiece of the day, allowing each of us to be empowered, informed, and collaborative as we prioritize our tasks.

The beautiful simplicity of Asana is also its biggest weakness. Some of my team members — particularly the non-millennials — struggle to find key functions that they feel are buried in the interface. As a result, their work becomes less visible, hindering our collaborative capacity (or requiring a lot of manual maintenance from others). Some team members also struggle with the comments on each task, feeling that critical updates are hard to find amongst more trivial task history. Finally, we struggle to make tasks map visually to org-level priorities and initiatives — a shortcoming that the Portfolios feature failed to resolve.

Asana is a critical solution to allowing our fully distributed team to collaborate remotely from all corners of the globe. Asana enables our team to work in an agile way using value-driven prioritization. With so many lightweight customizations available, each team member is able to work in the most effective way possible while still operating from a unified view of shared work.

I like the design of it, and that the user experience is similar to social media but manages productivity as well as it does. It works really well for a remote team like ours, even with some that are only part time or consultants for short periods of time. We have just enough users in our free version to rotate folks in and out as we change projects and interns, etc.

I'd like an easier list or way to see new notifications rather than having to scroll through the feed. I'd also like just a couple more customization options with the free version, as our team is so small - being able to use priority levels in the free version would really help us a lot, but is not a feature we feel is worth starting a larger cost for, especially since a good portion of our team is only part time. The expense isn't necessarily worth it yet until we have more full time employees, but it would really help ur consultants to know how quickly we need certain things done since they have multiple clients besides us.

Our team is mostly remote, so communication and execution can be tough. This helps us to really keep projects moving forward on a daily basis without having to constantly e-mail, call, or text each other. It keeps our inboxes cleaner for communication with our clients and vendors, and internal communication can happen much quicker through Asana.

After using Asana in my professional role, I started using it to help me stay on track in my personal life, too. It is such an excellent product for anyone needing a comprehensive project management tool. It is useful, looks beautiful, and generally makes me want to complete tasks.

The only thing that I dislike is the cost-prohibitive nature of the premium version. There is quite a bit you can do for free, but if you need some of the premium features, it gets pricey.

It has helped our team feel like they each know who is responsible for different aspects of a project and generally cleaned up communication around time management.

Asana is simple to use and extremely functional. It helps us keep our three different departments in communication, understanding staff workloads and timelines.

Cost of premium membership. As we are a non-profit, it would be nice if a discount was offered. We're sitting right at the edge of the free membership and have to price out the premium shortly. The cost from 15 to 20 members is quite high as well. It is also not entirely clear what you get besides more members for the cost.

We have several departments that have to work closely together. Before Asana, we had difficulty understanding what everyone was working on. Now, everyone can see everyone else's workload, we can schedule tasks, comment, upload supporting documentation, work from out of office/home, and easily keep in touch.

Clear check-list formatting, once you dig into a bit of the shortcuts/workflows/best practices, pretty easy to create tasks, assign ownership, set deadlines in a readily sharable, visible way

It is a lot of orchestration, but ultimately feel like just another tool to keep open, another tab to have always open. I don't use it enough to live in it and find full value, so it is just annoying to have to go access it for certain projects, certain teams who use it. Most of my specific product feedback is probably more a reflection of my own shallowness of use rather than core product issues, but I just don't see differentiated enough value to justify yet another pm/task mgmt tool

clearer project mgmt, deadlines, visibility

How robust the platform is. It offers multiple different views to suit different work styles and can be set up many different ways - which makes it work for everyone. Integrations are easy and work well and they have many key ones that add a lot of value. UX has been thoughtfully considered and for the most part, the platform is intuitive and fun to use.

The pricing levels while logical don't really add all that much value. We wanted to have the active directory integration as part of our's but the jump from premium to enterprise level was 3x the cost with little additional user functionality - this made it a difficult sell to the executive level and the wider team.

Internal project management. Project transparency. Team accountability. Stakeholder relations Being able to see what people are working on has greatly improved the teams communication and level of respect for peoples time - knowing how busy everyone is has been incredibly significant to how our team works together. Organization has also improved for those team members that at times struggled with time and project management

I love Asana's simple, beautiful design. I also like the constant addition of new features and fixes, such as the Kanban boards that were just released. It's easy to teach my team how to use it and feels natural to adapt to any workflow. I've used Asana almost 5 years and it's always getting better.

With all the improvements, Asana can feel a little slow at times. I think the pricing has gotten somewhat expensive if your team is large.

I use Asana for both personal projects and business projects. It's so easy to keep track of many tasks and projects at once. We've implemented some pretty complex workflows in Asana, too, even though the workflow system is very informal and doesn't include a real assignment or branching engines like more complex products such as JIRA. We actually used JIRA for a while and were overwhelmed by the workflow editing, the security, the "schemes", etc., and found Asana to be 80% of the functionality at 10% of the learning curve.