Acquire.io Avis et détails du produit

I like the format of the chat display and features. I like that it shows active and pending and switches when chats are reactivated. I like that we can set hours and holidays and collab with fellow acquire agents on cases or chats. The co browse feature is very helpful. I also like the instant and fast response from the Acquire reps they solve issues or questions we have about Acquire fast within the hour or day.

I dislike the delay in the chat notifications and alerts. Acquire needs a mobile app ASAP. Most chat platforms have a mobile app which helps companies that are remote or in office.

Problems I am solving with using acquire is instant conversations with clients or Apporto users. Co browsing when an issue is needed for easier explanation or problem solving. Also if someone is speaking or typing in another language it is easy to translate and understand.

Able to support customers online, quick and easy to integrate, flexible to set up

some of hte analytics are a bit hard to get to the details

Web chat online, customers supported, online sales made

We trialed mainly for the co-browse functionality. Simple enough to setup and is significantly a better option for us than screen sharing. Meets all security compliance considerations such as the customer field masking which is particularly important to us being based in the EU.

Feel like some of the product features and settings could be better signposted. Some features we just don’t need such as the chatbot.

We have a small use case to speed up troubleshooting with our in-house teams, being able to navigate and solve issues in real time just speeds things up vs tickets. Will be recommending it to clients who have a more customer focused support base who it’s probably more scalable for.

No-nonsense tool. Easy to reach out to our customers and help them out while shopping on our website. Possibility to take over the visitor's screen. This is really a very easy way to help our customers. Good customer support.

The tool could use some more customization tools to tailor it more to our needs.

The goal was to have an extra channel for our customers to reach out to us. Thanks to the informal nature we can help our customer very fast in their journey to find the best possible products for their needs.

I really like the different things I can do with the triggers such as hiding the widget when no agent is online.

Had some problems with multilanguage setup but their team was really fast to help out.

Visitors like being able to immediately get in touch with us. Slack integration allows all team members to see the messages.

The best thing about Acquire's chat solution is the simplicity at which it can be integrated into any website. In addition to this simplicity, Acquire's system uses innovative solutions to allow their clients to stand out among the competition.

We occasionally run into small bugs that require resolution. The Acquire team is always responsive and willing to do what it takes to make things right.

As our business strives to promote self-service by offering better online tools, sometimes relationships can suffer as a result of these new-found efficiencies. We wanted to offer our customers a quick and efficient way to contact us without requiring them to pick up a phone or send an email. Additionally, the video chat solution is great for face-to-face, and the co-browsing tool helps us diagnose issues faster than ever.

I love the co-browsing option because our agents will be able to see what's exactly on the customer's screen

The screen share option seems unnecessary because a software has to be downloaded only to view the page. One might as well co-browse

New customer retention and efficiency of solutions

Simply interface. Easy integration process with our existing software. Easy to manage multiple chats at a time.

The notifications for the desktop version work sporadically. The mobile app does not have notifications at all. This has caused me to miss chats that have come in. This flaw must be addressed, and we have reached out to customer support multiple times with no answers provided.

Gives customers the ability for live support while using our software.

Workflows are not to difficult to set up

Lack of sound notifications for our support team led to missed live chats

v.2 supposedly will relieve us of some of these pain points.

The chatbox supports many file types making it easy for us to get additional detail and help our users more effectively. Being able to snip an image from my screen and then immediately copy/paste into the chatbox is great. While not all businesses will need this functionality, it is a big part of the value-add for our team. Also, the analytics screen is useful to quickly see load distribution among team members.

There are lots of little bugs that crop up. Sometimes messages will display on either the browser app or web-based version of acquire but do not appear on the other. Sometimes I will hear a message come in and not be able to see them until I restart Acquire. The system is also rather slow when navigating between different screens.

We use Acquire to provide live customer support to our users. We also use Acquire to display automated pop-up messages when our staff is unavailable for holidays. We do not use the more automated chatbot features.