Acquire.io Avis et détails du produit

What I like most about Acquire software is its easy configuration, it makes interacting with customers through the web and mobile devices faster and more effective.

As every software has small errors sometimes when we interact with customers through the web on mobile devices it sticks and presents delays in the video.

In my experience in my company, live chat makes customers feel more comfortable, when I am at work and I need to talk to clients, about a problem they have, it is much more likely that I will do it by chat. On the one hand, I don't want everyone in the office to hear me talk on the phone. Also, it usually doesn't take that long.

I have tried at least five chat providers and can honestly say that Acquire is the best for our needs. It works effortlessly, has all the functionalities that we need and works seamlessly with Google Dialogflow. The Acquire customer service team is fast and willing to adjust their services to our needs.

I don't really dislike anything about Acquire. I guess the only downside is that the Acquire management and development team is located in the US whereas our office is in Europe which makes training/getting answers to more complex questions a bit more complicated. This has never caused any problems for us though.

Acquire enables us to collect a huge amount of leads that we would otherwise miss out on and the platform has increased our revenue and made purchasing easier for our customers. Acquire enables us to answer our customers in real time and prompt them in conversation with handy pop up 'triggers' for each sales page.

We recently switched from another live support provider (Zendesk Chat) and the onboarding process (Thanks to Laduram and the team) was amazing during our trial. Customer support for advanced users is critical, and we were able to get the support needed through the whole process.

It's very very minor but I think there can be couple alternatives added to chat notification sounds. My team asked if there were alternatives.

Live Chat + Chatbot functionality. We switched to Acquire because of their one click integration of Google DialogFlow and support for multi-department scenarios. (Some of the other companies didn't offer both or were limited to social platforms such as FB messenger chatbots only). Our previous provider also didn't offer dialogflow support.

The software did not just aid us in offering exceptional customer service across multiple communication platforms, but it also enabled us to resolve complex customer queries through co-browsing and video chats resulting in first contact resolution. We have been able to reduce customer complaint resolution time by almost 70%. Acquire has also been phenomenal in boosting Sales - whenever we have customer hovering over a particular product for long, Acquire quickly send us notification which helps our Agents to convert such customers at ease.

Sometimes we face some small bugs, however, the Acquire team is always ready to offer support as per the SLA.

We have been able to handle more customer queries without hiring additional resources. Most of the common queries are handled by the Acquire’s AI-driven bot which helps our Agents to focus on more complex customer issues. With customer profile we know which customer is looking for what and this is one reason we drive better engagement. We have been able to track the waiting time, response time, and resolution time, which helps us to measure our customer service. Therefore, I highly recommend this product to companies who are addressing a high volume of customer queries on daily basis. Whether you are using a phone, online chat or Email, Acquire will help you address most customer queries with automation and improve your support process across channels.

Convenience, particularly from the outlook of a client. Zero download/establishment bother required. Too simple to explore and the item UI has been reliably getting better.The best thing about Acquire's visit arrangement is the effortlessness at which it very well may be coordinated into any site. Notwithstanding this effortlessness, Acquire's framework utilizes creative answers for enable their customers to emerge among the challenge.

Of course of any startup, bunches of changes and updates being made a seemingly endless amount of time after month. Every single extraordinary thing, simply wish there was more correspondences and promptly accessible resources.The apparatus could utilize some more customization devices to tailor it more to our necessities.

The objective was to have an additional channel for our clients to connect with us. Because of the casual nature we can help our client quick in their adventure to locate the most ideal items for their needs.Being ready to help clients momentarily.

The solution is very simple and effective. We started using Acquire when it was called Tagove and since then we received more than we expected. They enhance the product periodically and with great features. The dashboard is very usefull and our internal customers are very happy with it The Customer Service is also great.

We don't have any dislikes about the solution

We integrated Acquire into our sales process just adding a few lines of Javascript into our CMS

Awesome Product.. Easy to Integrate and Use

Nothing so far.. we are still integrating and customisng the solution to fit our needes

Easy of learning and use

Ease of use, especially from the standpoint of a customer. Zero download / installation hassle required. Super easy to navigate and the product UI has been consistently getting better.

As expected of any startup, lots of changes and updates being made month after month. All great things, just wish there was a bit more communications and readily available resources.

Being able to support customers instantaneously.

I like the fact that the feature is smooth looking and I can also import images and necessary graphics to communicate better with my customer

I am not sure because I have what I need to chat about. maybe better a system to set up responses.

Being able to communicate smoothly with customers that visit our site. Also, provide support to our existing customers. Adding great value to our product

Easy to use for multiple seats and low overhead

A bit slow to connect and co-browse with end-users

Co-Browsing for clients. Able to provide better customer service and experience when we are able to see what they see