---
title: Helpshift vs Provide Support Live Chat
products:
- helpshift
- provide-support-live-chat
updated_at: '2025-03-04T14:00:30Z'
---

# Helpshift vs Provide Support Live Chat

Side-by-side comparison of Helpshift and Provide Support Live Chat.

## Quick comparison

| Attribute | Helpshift | Provide Support Live Chat |
| --- | --- | --- |
| Category | Live Chat Software | Live Chat Software |
| Rating | 4.3/5 (379) | 4.4/5 (16) |
| Starting price | Free plan | from $15.0 per month |
| Free plan | Yes | No |
| API | Yes | Yes |
| AI features | Yes | No |
| Open source | No | No |

## Shared features

- Agent Collaboration
- Agent Performance Analytics
- Automated Responses
- Chat Encryption
- Chat History
- Chat Tags
- Chat Transcripts
- Chat Transfer
- Customizable Chat Widgets
- Offline Messaging
- Proactive Chat Invitations
- Real-Time Chat

## Unique strengths

**Provide Support Live Chat:** Canned Responses, Chat Routing, Co-Browsing, Custom Branding, Email Integration, Feedback Collection, File Sharing, Mobile Compatibility

## Helpshift

> Effortless Customer Support Solutions

- **Category:** Live Chat Software
- **Vendor:** Helpshift, Inc.
- **Website:** https://www.helpshift.com/
- **Rating:** 4.3/5 (379 reviews)
- **Capabilities:** AI, API

Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for improving agent resolution statistics and boosting user satisfaction with their in-app experience.

**Pricing:**
- Feedback +Plan: Free
- Starter Plan: $150.0 per month
- Growth Plan: Custom
- Enterprise Plan: Custom

**Reviewer segments:** Mid Market 60.9%; Small Business 21.9%; Enterprise 17.2%

**Deployment:** Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (13):** Asana, Freshdesk, Google Analytics, HubSpot, Intercom, Intuit Mailchimp, Mixpanel, Segment, Shopify, Slack, SurveyMonkey, Trello, Zapier

**Vendor:** Helpshift, Inc. · San Francisco, CA, USA · founded 2012

## Provide Support Live Chat


- **Category:** Live Chat Software
- **Vendor:** Provide Support, LLC
- **Website:** http://www.providesupport.com/prices/index.html
- **Rating:** 4.4/5 (16 reviews)
- **Capabilities:** API

Provide Support is a hybrid live chat and real-time website visitor monitoring platform for support teams. The solution lets organizations manage chat invitations, push pages, call transfers, canned answers, and more. Key features include customization and branding, native operator consoles, spell checker, auto-changing chat icon, multilingual support, and web page push capability.

**Pricing:**
- Small Business: $15.0 per month
- Corporate: $30.0 per month
- Enterprise: $60.0 per month

**Reviewer segments:** Small Business 68.8%; Enterprise 18.8%; Mid Market 12.5%

**Deployment:** Desktop Windows, Desktop Mac, Mobile iPhone, Mobile Android, On-Premise Linux, Cloud / SaaS / Web-Based, Mobile iPad

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (9):** BigCommerce, Help Scout, HubSpot, Intuit Mailchimp, Pipedrive, Shopify, Squarespace, Wix, Zoho CRM

**Vendor:** Provide Support, LLC · New York, NY, United States · founded 2003