---
title: Act! vs Bitrix24
products:
- act
- bitrix24
updated_at: '2026-07-24T17:23:02Z'
---

# Act! vs Bitrix24

Side-by-side comparison of Act! and Bitrix24.

## Quick comparison

| Attribute | Act! | Bitrix24 |
| --- | --- | --- |
| Category | CRM Software | CRM Software |
| Rating | 3.9/5 (434) | 4.1/5 (515) |
| Starting price | — | from $61.0 per month |
| Free plan | No | No |
| API | Yes | Yes |
| AI features | No | No |
| Open source | No | No |

## Shared features

- API Access
- Appointment Scheduling
- Call Logging
- Contact Management
- Customer Segmentation
- Customer Support Ticketing
- Customizable Dashboards
- Data Import/Export
- Document Management
- Email Marketing
- Lead Management
- Marketing Automation
- Mobile Access
- Quotes/Proposals
- Reporting & Analytics

## Unique strengths

**Act!:** Customer Feedback Management, Territory Management

**Bitrix24:** Collaboration Tools, Live Chat, Order Management, Product Catalog, Social Media Integration, Survey Management

## Act!

> Make great customer relationships an everyday reality.

- **Category:** CRM Software
- **Vendor:** Swiftpage
- **Website:** https://www.act.com/
- **Rating:** 3.9/5 (434 reviews)
- **Capabilities:** API

Act! is one of the pioneer brands in its space that evolved into a customer relationship management platform, and cloud-app with a browser-based front end. It offers an integrated email marketing platform that is ideal for small to mid-sized companies. The software also has an easy-to-use dashboard designer with a good marketing automation workflow builder.

**Reviewer segments:** Small Business 77.4%; Mid Market 17.5%; Enterprise 5.1%

**Deployment:** On-Premise Linux, Cloud / SaaS / Web-Based, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (10):** DocuSign, Dropbox, Evernote, HubSpot, Nextiva, Shopify, Slack, Xero, Zapier, Zoom

**Vendor:** Swiftpage · Denver, Colorado, United States · founded 2001

## Bitrix24

> Your Business, Simplified

- **Category:** CRM Software
- **Vendor:** Bitrix, Inc.
- **Website:** https://www.bitrix24.com/
- **Rating:** 4.1/5 (515 reviews)
- **Capabilities:** API

Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 million organizations have chosen the Bitrix24 solution for their company today, and the service is currently available in 18 languages.

**Pros:** - Great features.
- Good CRM and phoning systems.
- Convenient IP telephony.

**Cons:** - Terrible reporting.
- Poor customer service.
- Struggles with uploading larger files.

**Pricing:**
- Basic: $61.0 per month
- Standard: $124.0 per month
- Professional: $249.0 per month
- Enterprise: $499.0 per month

**Reviewer segments:** Small Business 52.6%; Mid Market 31.8%; Enterprise 15.5%

**Deployment:** Desktop Windows, Desktop Mac, On-Premise Linux, Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Windows

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (21):** Calendar, Chat2Desk, ChatArt, HubSpot Marketing Hub, Intuit Mailchimp, iSpring Learn, Jira, JivoChat, KrispCall, MyOwnConference, Pinecone, Ring Central, SE Ranking, Shift4Shop, Site123, Smith.ai Live Website Chat, SnapEngage, tawk.to, Userlike, Wati, WordPress.com

**Vendor:** Bitrix, Inc. · Alexandria, Virginia, USA · founded 2012